Dolphin installed a SpliceCom maximiser as part of their Taxi Apps suite, to offer Go telephony for their telephonists, controllers and managers, call recording, call management, IVR and home working.

The system integrates into their CabMaster booking and despatch system and allows any level of user to hot-desk in the office or work from home.  Go have implemented IVR (Interactive Voice Response) to help their most frequent callers and Dolphin have provided welcome greetings and in-queue messaging tailor-made to suit Go's needs.  Calls are automatically escalated at busy periods to controllers and managers, to ensure that calls get answered in a timely fashion.

Mohammed Saqlain of Go said, "We are very pleased with the service and support Dolphin have given us.  The transition from our old system was seamless.  Dolphin provided all the system design, installation and training, at both our offices and for our home workers, and continue to support the system for us."

Dolphin provide a range of services to the taxi and private hire industry, including telephony, call recording, call management, live wallboards, IVR, remote working, professional greetings / music on hold production, wide area networking and headsets.  For further details, contact us on 01234 905000 or visit http://www.dolphinbsl.com